RETURNS & EXCHANGES
PROCESS A RETURN
To request a return, sign in to your customer account and select the eligible order and item(s) you'd like to return.
SALE ITEMS
All sale items are FINAL SALE.
We do not accept change-of-mind returns, exchanges or store credits on sale items.
Items purchased using a discount code are also considered final sale.
This does not exclude or limit any rights you may have under Australian Consumer Law, including where an item is faulty.
FULL-PRICED RETURNS
We accept returns on eligible full-priced items within 14 days of delivery for a refund or store credit.
Once your return has been approved, your item must be sent back within 5 days of initiating the return.
Returns sent outside this timeframe may be declined and returned to you.
Original shipping costs are non-refundable.
All returned garments must be in their original condition with no signs of wear. Items showing deodorant, makeup, perfume, stains, hair, animal hair or other signs of wear may be refused.
Trying on your garment is completely fine, however we cannot accept garments that have been visibly worn.
RETURN CONDITIONS
To be eligible for a return, your item must:
• Be unused and unworn
• Be unwashed
• Have all original tags attached
• Be returned in its original packaging
• Be free from marks or signs of wear
If your return does not meet these requirements, it may be declined and returned to you at your expense.
RETURN SHIPPING
Return shipping costs are the responsibility of the customer for change-of-mind returns.
We recommend using a tracked shipping service and keeping your tracking information until your return has been completed.
SAYNE cannot guarantee receipt of returns sent without tracking.
EXCHANGES
Due to the limited quantities of SAYNE releases, we cannot guarantee that another size or item will remain available while your return is being processed.
If you'd like another size, we recommend placing a new order to secure the item and returning your original purchase through our returns process.
Once your original item has been received and approved, your selected refund or store credit will be processed.
REFUNDS
Once your return has been received and inspected, we'll process your refund or store credit.
Please allow up to 7–10 business days for refunds to appear back on your original payment method after processing.
Original shipping costs are non-refundable.
FAULTY OR INCORRECT ITEMS
If you believe you've received a faulty or incorrect item, please contact SAYNE with your order number and clear photos of the issue.
Faulty products will be handled in accordance with your rights under Australian Consumer Law.
Where applicable, SAYNE will also reimburse reasonable return shipping costs associated with an accepted faulty item.
START A RETURN
Returns must be lodged through our returns process before being sent back.
Please have your order number and email address used for your purchase ready.
Once approved, you'll receive instructions for returning your item.